Crisis Outreach

We provide mobile and walk-in support to people who are feeling overwhelmed, unable to cope, or who are experiencing a crisis. We offer someone who can listen and who can provide practical support such as helping replace lost health cards, linking to housing and income supports, referrals to counselling or addictions services, etc.

If you or someone you know is in crisis, help is available.

Walk-in Support (No Appointment Required)

Walk-in support is available without appointment at:

Location Address Availability
CMHA Elgin Branch Main Office 110 Centre Street, St. Thomas Monday – Friday, 8:30AM – 4:30PM, excluding holidays
CMHA Elgin Branch Walk-In Support Office at STEGH Room G700 – 189 Elm Street, St. Thomas 7 days per week, 8:00AM – 11:00PM, including holidays

Telephone, Webchat, & Mobile Support

Telephone support and mobile support is also available through Reach Out, a bilingual 24/7 information, support, and crisis service for people with mental health or addiction needs living in Elgin, Oxford, Middlesex or London.  It is one phone number giving you access to a team of professionals who will link you quickly to the supports you need, whether that is crisis service, supportive listening, information, or a connection with a mental health or addictions professional.  Call Reach Out at 519-433-2023 or toll-free at 1-866-933-2023.  You can also get help over WebChat by visiting Reach Out‘s website at


For additional information on our mobile and walk-in support, please call us at 519-633-1781 or toll-free at 1-855-633-1781, or email us at .